FAQs

Frequently Asked Questions (FAQ)

How much does shipping cost? Shipping is 100% Free on all orders across the United States. No minimum purchase is required.
How long will it take to receive my order? Our standard delivery time is approximately 22 business days. This allows us to offer you high-quality products with free shipping nationwide.
How can I track my order? Once your order is shipped, you will receive an email with a Tracking Number. You can use this number on our website to see exactly where your package is.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and secure payments via PayPal.
Is my information secure? Absolutely. Our store is built on Shopify, using SSL encryption technology to ensure that your personal and payment data is 100% protected.

What is your return policy? We offer a 30-day return window. If you are not satisfied with your purchase, you have 30 days after receiving the item to request a return. The item must be unused and in its original packaging.
How do I start a return? Simply send us an email at korivonpayments@gmail.com and our team will guide you through the process.

Can I cancel or change my order? You can change or cancel your order within 24 hours of purchase. After that, the order enters the processing stage and cannot be modified.
I received a damaged item, what should I do? Please inspect your order upon arrival. If the product is defective or damaged, contact us immediately at korivonpayments@gmail.com with a photo of the item, and we will solve it for you.